Overview

Customer Support

Location: Dublin, Ireland

Purpose

Deliver high-quality technical support to internal users and customers, ensuring systems and services operate reliably and securely.

Work as part of a collaborative support function, resolving issues, enabling users, and contributing to a positive and efficient service experience across the organisation.

Major Responsibilities

  • Troubleshoot software issues across primarily Windows-based environments

  • Investigate and resolve technical issues in a timely and effective manner

  • Manage user accounts and access permissions across systems

  • Support system configuration and investigate programming queries related to security and operational platforms

  • Communicate with users via phone and email, providing clear and helpful support

  • Deliver product training and guidance to internal users

  • Maintain accurate records of incidents and resolutions within ticketing systems

  • Collaborate with technical teams to resolve more complex issues

  • Use remote support tools to diagnose and resolve issues efficiently

  • Identify recurring issues and contribute to continuous improvement initiatives

What Success Looks Like

  • You deliver a responsive, high-quality support experience for users and customers

  • You resolve technical issues efficiently, minimising disruption to business operations

  • You communicate clearly and build trust with users

  • You maintain accurate records and follow support processes consistently

  • You contribute to improved service performance through proactive problem solving

  • You support a collaborative, learning-focused team environment

Experience & Knowledge

Must-Have Qualifications:

  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

  • Strong verbal and written communication skills

  • Customer-focused mindset with a genuine desire to help others

  • Willingness and ability to learn new technologies and systems

Nice-to-Have Qualifications:

  • Experience with security alarm panels or panel programming

  • Experience using ticketing systems (e.g., Jira, ServiceNow)

  • Familiarity with modern browsers and web applications

  • Experience with remote support tools (e.g., TeamViewer, AnyDesk)

  • Basic understanding of networking concepts (TCP/IP, DNS)

Skills & Competencies

  • Strong problem-solving and troubleshooting capability

  • Clear and confident communication

  • Customer-focused approach to supporting users

  • Ability to prioritise and manage workload effectively

  • Adaptability and openness to learning

  • Collaborative approach to working across teams

  • Attention to detail and commitment to service quality

Why Join Us

Be part of a supportive and collaborative environment where your contribution directly improves the experience of users and customers.

Our People Promise – Securitas Technology EVP

Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team.

As part of our EVP, we offer:

  • Career pathways and growth opportunities

  • A global, values-driven team

  • Recognition for achievements

  • Inclusive, collaborative culture

  • Purposeful work that makes the world safer

  • Support for innovation and sustainability

Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.